We have tried to make our shipping policy as simple and easy as possible. We hate paying for shipping when buying online so we don't want you to pay when shopping with Coco Alexander. If for some reason at check out you don't get offered a free shipping (on orders over $150) option please drop us a message via IG, FB or email and we'll happily rectify it for you.

We'll ship your nappy / diaper bag anywhere in the world for free.

Your designer nappy / designer diaper changing bag is shipped from Hong Kong. Delivery time will vary however at checkout you will be given options to expedite your order (depending on location).

AVERAGE DELIVERY TIMES

Asia: 2-5 days

Australia and New Zealand: 4-6 days with an option to expedite

Middle East: 3-4 days

Europe & UK: 5-8 days with an option to expedite

USA: 3-4 days

At Coco Alexander, we pride ourselves on excellent product design and craftsmanship however if you are not entirely satisfied with your purchase, we’re here to help.

• You have 45 days to return an item from the date you received it no questions asked. However, we can't return personalized items.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Please send the order email to us at hello@coco-alexander.com and let us know why you aren’t happy with your purchase.
• We recommend you track the parcel so it doesn’t get lost. Coco Alexander will not be responsible for lost parcels.
• Coco Alexander will not cover the cost of return unwanted items. If you want to buy our changing bag but you aren't quite sure if it's for you, please drop us a message via email and we'll happily answer any of your questions.

In the unlikely event your item is faulty please get incontact at hello@coco-alexander.com and we’ll take it from there.

You will not be responsible for the cost of any shipping fees incurred. We recommend you track the parcel so it doesn’t get lost. Coco Alexander will not be responsible for lost parcels.

Coco Alexander will not cover the cost of return unwanted items. If you want to buy our changing bag but you aren't quite sure if it's for you, please drop us a message via IG, FB or email and we'll happily answer any of your questions.

We’ll provide a full refund based on the below mentioned criteria.

• Please email us to let us know your package is on its way back to us and a tracking number so we can keep an eye on it hello@coco-alexander.com
• Once your return is received, we will send you an email to let you that we have received it. If the refund request is approved, a refund will automatically be applied to your original method of payment.

In the unlikely event your item is faulty please get in contact at hello@coco-alexander.com and we’ll take it from there.

You will not be responsible for the cost of any shipping fees incurred.